About Summerland, where banking meets community values. We are a customer-owned bank and a certified B Corporation, dedicated to serving the residents of a vibrant Northern Rivers Region.
We prioritise the well-being of our customers and our environment, ensuring that every financial decision we make aligns with our commitment to social and environmental responsibility. As we continue to grow, we are seeking passionate individuals who share our vision and want to contribute to the positive impact we make in our community.
About the Opportunity
We are looking for a Loans Support Officer who is responsible for providing a prompt and compliant lending service, particularly in loan documentation, loan funding, and post-funding maintenance, to meet customer needs with exceptional customer experience. You are engaging, innovative and create authentic relationships that contribute to a collaborative 'one team' culture.
Key Responsibilities:
* Offer an excellent customer experience by establishing and maintaining professional and productive working relationships
* Ensure compliance and accuracy by demonstrating unwavering commitment to ethical banking
* Contribute to a positive team environment
The Loans Support Officer can apply their customer service experience by consulting and negotiating with stakeholders to support growth of the loan book. They have confidence in themselves and their team and promote a 'can do' attitude to develop a strong, professional, and cohesive team fulfilling their role to our lenders and customers to deliver the Summerland strategy. They are open to new ideas, seize opportunity, and deliver simple, sustainable solutions.
Our Values
* People Matter Most
* Be Brave
* Default to Positivity
* Make each other Proud
* Keep it Simple
Our value of 'People Matter Most' is the cornerstone of Summerland as we know our people are integral to the success of the business. Summerland is committed to creating a culture that enables staff to reach their full potential. Our people are guided by the customer-owned banking philosophy with staff working together with an approach that is collaborative, open and transparent to ensure the sustainability of community. This is evidenced by Summerland being awarded the Kincentric Best Employer Award for three years in a row.
What We Can Offer
* Attractive Salary + 11.5% Super
* Additional 5 days leave
* Access to paid volunteer leave
* Concessions on retail banking and loan products
* Other benefits include:
* Transformational culture – awarded Kincentric Best Employer 2020, 2021 & 2022
* Extensive development and recognition program
* Flexible working options
* Wellbeing framework including Employee Assistance Program (EAP)
* Working with a professional, passionate, and friendly team