About the Company Our client is a highly respected residential builder with a long-standing history and a consistent project pipeline across key growth regions including Greater Sydney, Newcastle, and the Hunter. Operating across a broad spectrum of housing from knockdown rebuilds to custom homes and house & land packages. They maintain a strong presence in the detached home market with steady construction volumes and a strong reputation for quality and customer care. About the Role The Maintenance & Warranty Coordinator will act as the key liaison between homeowners, supervisors, traders, and suppliers throughout the warranty and maintenance period. This role is responsible for ensuring all post-construction service requests are managed efficiently, professionally and within required timeframes to maintain high levels of customer satisfaction. Manage customer enquiries via phone and email during the warranty period Respond promptly to warranty-related correspondence Nominate and action warranty and maintenance issues raised by customers Schedule appointments for Supervisors to inspect reported issues Coordinate rectification works from initial report through to completion Raise service requests to relevant trades and suppliers Follow up outstanding service requests to ensure timely completion Liaise with trades and suppliers regarding warranty and maintenance work What You Need Strong customer service skills with the ability to manage challenging conversations professionally Minimum 3 years' administration experience with a residential builder Self-driven with the ability to meet month-end deadlines and KPIs Excellent negotiation and relationship-building skills Australian work rights required Ellen Sutton | esutton@marble.com.au | 02 8116 2200 | 0475 931 731 By submitting your CV you agree to have read: marble.com.au/privacy