Customer Service Representative Role Overview
The primary function of this position is to deliver exceptional customer experiences at our Karratha branch.
* Engaging with clients in person, via phone and email to address their needs
* Preparation of scheduling, quote generation, and invoicing for customers
* Assisting clients and colleagues in the yard with loading equipment operation
This role offers an opportunity to gain knowledge about equipment hire in various industries such as construction, mining, or engineering.
Key Responsibilities
- Customer Needs Assessment: Determine and address customer requirements through direct interaction and communication.
- Scheduling and Invoicing: Create and manage schedules, quotes, and invoices for clients efficiently.
- Equipment Loading Support: Provide assistance to clients and colleagues during equipment loading operations in the yard.
Requirements and Qualifications
To succeed in this role, you will need:
* Excellent customer service skills to provide a high level of satisfaction to clients.
* Able to work effectively in a team environment and support colleagues as needed.
* Basic knowledge of equipment hire processes and procedures.
Benefits
This role offers opportunities for professional growth and development in the equipment hire industry. You will have the chance to learn about various sectors including construction, mining, or engineering.