Job description
* 0.8 FTE
* Ongoing
* Remote
* SCHADS Level 5 ($51.00 hourly)
We’re looking for someone grounded, reflective and deeply committed to peer-led support.
This role exists because lived experience matters, and how it’s used matters just as much. We’re looking for a Peer Volunteer Practitioner who can provide safe, intentional, recovery-oriented peer support to parents and families, whilst also supporting and guiding our Peer Volunteers to do the same.
This is a newly vacant role, stepping into an established digital mental health helpline service with clear practice frameworks, strong supervision, and a deeply values-led approach to care.
About Us
PANDA is a national, values-led organisation working to ensure perinatal mental health is understood, supported and prioritised.
Everything we do is grounded in lived experience, evidence and compassion. We work remotely, trust our people, and focus on impact and collaboration. We believe good work happens when people feel safe, supported and clear on what matters.
Our values guide how we show up every day: Collaborative. Effective. Brave.
About The Role
The Peer Volunteer Practitioner provides phone-based peer support to parents and families experiencing perinatal mental health challenges, drawing on lived experience in a purposeful, boundaried and recovery-oriented way.
You’ll also support the development of our Peer Volunteer workforce, helping to build confidence, capability and consistency in peer practice across the service.
This role sits within a multidisciplinary digital mental health service and requires strong boundaries, sound judgement, and comfort working within clear frameworks, escalation pathways and supervision structures.
Who You Are
* You are grounded, self-aware and thoughtful in how you use lived experience.
* You understand the responsibility that comes with peer work including boundaries, accountability and reflective practice. You’re comfortable working in a phone-based, digital environment and collaborating closely with clinicians, peer leaders and volunteers.
* You take feedback well, respect structure, and are committed to safe, ethical and values-led peer practice.
* You’re also digitally confident and comfortable using a computer daily, navigating systems, documenting your work, and communicating online as your default way of working.
What You’ll Be Doing
* Providing phone-based peer support to parents and families
* Using intentional self-disclosure to support recovery whilst maintaining boundaries
* Supporting intake, triage, risk assessment, referral and escalation processes
* Working collaboratively within a multidisciplinary service
* Supporting and mentoring Peer Volunteers in their practice
* Maintaining timely, accurate documentation in digital systems
* Contributing to quality improvement, training and practice development
* Upholding organisational policies, privacy, safety and governance at all times
What You Bring
Essential
* Lived or living experience of perinatal mental health challenges and recovery
* Experience working in a peer support role
* Strong understanding of peer support principles and recovery-oriented practice
* Ability to use lived experience in service of others, not self
* Clear boundaries and comfort working within supervision and feedback frameworks
* Confidence working in a phone-based, digital service environment
* Strong communication skills and sound judgement
* Alignment with our values
* Certificate IV in Mental Health Peer Work or Intentional Peer Support training or equivalent
* 2 years’ experience in a similar role
* Experience supporting or mentoring peer volunteers
* Experience in digital mental health or intake and triage settings
Desirable
* Experience working in perinatal mental health contexts
* Experience working on multiple projects simultaneously
* Experience contributing to educational content
Thriving in a digital organisation
All roles require:
* A stable home internet connection (minimum 50 Mbps download / 5 Mbps upload)
* Confidence working fully remotely
* Proficiency with everyday digital tools (email, documentation, shared drives, video calls)
* Willingness to learn and adapt as systems evolve
What’s in it for you
* Meaningful, values-led work supporting parents and families
* Strong peer and clinical supervision
* Flexible, remote work environment
* Paid parental leave
* Learning & development opportunities
* Employee Assistance Program (EAP)
* NFP salary packaging & Portable Long Service Leave
* 17.5% leave loading
* A supportive, values-driven culture that prioritises safety and wellbeing
Want to know more about us?
Check out what we do and how we work: www.panda.org.au
Inclusion matters
We strongly encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, dads, young parents, people in rural or regional areas, people with disability, and LGBTIQA+ communities.
We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact us if you need any adjustments to our application and recruitment process.
Interested?
If this role feels like it aligns with who you are and how you work, hit apply. We’ll be reviewing applications soon and connecting with those who look like a great fit.
We look forward to meeting you!
We acknowledge the Traditional Custodians of the lands on which we work and pay our respects to Elders past and present. We are committed to creating a culturally safe and inclusive workplace that values the knowledge, strengths, and lived experiences of First Nations peoples. We strongly encourage Aboriginal and Torres Strait Islander peoples to apply and are dedicated to supporting your journey with culturally appropriate practices and pathways. If you require support or adjustments during the recruitment process, please let us know - we are here to listen and walk with you.