Police Bank is one of Australia's fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.
About the Role
We're looking for a quality assurance analyst to assist with the design and implementation of a QA framework across our operations division. You would provide assistance key operational areas including AML, Fraud & Scams, Lending Operations, Account Servicing, and Hardship/Collections/Deceased Estates, ensuring regulatory compliance (APRA, AUSTRAC, AFCA), operational accuracy, and consistently strong member outcomes
Key Responsibilities
Quality Assurance Framework
* Design and maintain a fit-for-purpose QA framework aligned to operational risk and regulatory obligations
* Conduct independent, risk-based quality assessments across all Operations teams
* Enhance QA methodology, sampling models, documentation standards, and rating frameworks
* Own the QA calendar and ensure timely delivery of quality reviews
Execution of Quality Reviews
You'll lead structured QA reviews across:
* AML – KYC, customer screening, ECDD, TTRs, SMRs, debanking
* Lending Operations – unsecured/secured lending, settlements, credit cards
* Hardship, Collections & Deceased Estates – compliance, sensitivity, end-to-end quality
Continuous Improvement & Capability Uplift
* Identify recurring issues and lead root-cause analysis
* Drive end-to-end process improvements and operational efficiencies
* Develop SOPs, process maps, checklists, and knowledge artefacts
* Embed QA insights into training, coaching, and capability uplift initiatives
Risk, Compliance & Reporting
* Strengthen alignment between Operations and Risk/Compliance teams
* Support remediation of incidents, breaches, and audit findings
* Produce QA dashboards, insights, and trend analysis
* Report quality KPIs and risk themes to senior leaders and committees
Audit & Assurance
* Prepare Operations for internal and external audits
* Coordinate audit responses and ensure sustainable remediation
About You
* Previous experience in Banking Operations, Quality Assurance, Operational Risk, or Compliance. Experience across AML/CTF, Fraud, Collections, or Lending QA is also desirable.
* Strong understanding of APRA, AUSTRAC, and AFCA requirements
* Excellent analytical, written, and verbal communication skills
* High attention to detail with a continuous improvement mindset
* Exposure to QA or workflow analytics tools
* Experience coordinating external audits
Why Join Us?
* Collaborative, professional working environment
* Hybrid work options available
Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and New Zealand Citizens and permanent residents only.
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