IT Service Desk Analyst Position Overview:
Our company is seeking a highly skilled IT Service Desk Analyst to join our team. In this role, you will be responsible for responding promptly to requests, including phone calls and emails, as well as monitoring alerts.
Key Skills and Responsibilities:
* Minimum 2 years of experience in an IT Service Desk environment
* Proven customer service skills in a busy environment
* High-pressure experience and IT service management toolset expertise
* Ability to provide resolution on first call and work as part of a multi-disciplinary team
The ideal candidate will have strong time management skills, excellent written and oral communication skills, and experience working in a large corporate environment.
Job Requirements:
To be successful in this role, you should have:
1. Strong problem-solving skills with the ability to think critically
2. Excellent interpersonal skills with the ability to communicate effectively with stakeholders
3. Experience with IT service management tools and technologies