NFR Holdings PTY LTD is seeking experienced Peoples Performance Department Managers for the McDonald's Restaurants at the locations in Mackay, 4740 QLD and surrounding regional areas.
Vacancy address Mackay, 4740 QLD and surrounding regional areas:
102 Shakespeare Street, East Mackay, Queensland 4740
23-39 Oak Street, Andergrove QLD 4740
Tenancy: Position is available full-time 38/h per week
Qualifications and Experience
AQF Diploma plus 1 year experience or 3 years of managerial experience
Responsibilities
* Sales and guest count analysis weekly and monthly reports, analysis, summaries and sharing KPIs and tracking with the executive manager, owner.
* Hiring and training new employees for service areas that best meet sales volumes and customer demands; designing training plans and checking progress.
* Planning and executing crew schedules based on careful analysis of sales patterns and crew proficiencies in all areas of the business including kitchen, drive‐thru, cafe, front counter etc.
* Setting and monitoring sales projections, taking into consideration promotions, weather, competitive activity etc and adjusting rosters accordingly.
* Marketing/communications: activating McDonald's in‐store promotions and local area marketing initiatives such as McHappy Day.
* Identifying varying customer requirements and developing innovative solutions to meet their needs.
* Ensuring a customer‐obsessed mindset through effective training, rewards and appraisals.
* Verifying food safety daily, weekly, monthly minimums to ensure customer safety.
* Labour analysis and planning: daily, weekly, monthly tracking of average hourly rate, sales per crew hour etc to ensure we have the right crew while staying in budget.
* People compliance management such as breaks and all child labour responsibilities in line with state legislation.
* Ensuring staff work safely and in accordance with McDonald's policies and procedures.
* Checking and planning inventory to maintain right product mix and volumes to meet local customer demands.
* Reporting on inventory controls and costs.
* Maintaining facilities with focus on customer areas to ensure best possible experience.
* Quality assurance of products to maintain gold standard of food and beverage production (involves crew training and equipment maintenance).
* Customer service reviews: responding to online customer service portal and resolving issues.
* Representing the organization at official occasions, conventions, seminars.
* Embracing and promoting the McDonald's open‐door policy.
Only fully qualified and experienced applicants will be considered.
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