Job Title: Clinical Operations Manager
This is an exciting opportunity to join our team as a Clinical Operations Manager. In this role, you will be responsible for managing and developing a national team of consultants to drive clinical quality and adherence to clinical governance practices.
Key Responsibilities:
* Managing and developing a national team of consultants to drive clinical quality and adherence to clinical governance practices
* Supporting high performance through leadership principles of self-efficacy, accountability, care, and compassion
* Managing group supervision to ensure wellbeing, sustainability, and high performance
* Responding to high-risk clinical presentations and providing clear and sound decision-making around mandatory reporting and complex clinical matters
* Monitoring NPS and conversion scores, investigating complaints, and responding to privacy requests
Requirements:
* Proven people management experience with the ability to provide professional guidance to others in both technical and coach/mentoring settings
* Ability to build exemplary internal and external stakeholder relationships
* Ability to view issues and problems from the perspectives of the business and the customer
* Excellent verbal and written presentation skills e.g., reports, training, proposals
* Strong focus on both continuous improvement and commitment to monitor quality of work undertaken
* Working knowledge of relevant legislation regarding employee wellbeing e.g., Bullying, EEO, Health Records Act etc.
* Demonstrated knowledge and experience in problem-solving and conflict resolution
* Ability to manage own time, priorities, and workload
Benefits:
* Competitive remuneration package
* Opportunities for career development and growth
* Flexible working arrangements and remote work options
* Regular clinical supervision and support
* Access to training and professional development opportunities
* Recognition and rewards for outstanding performance