Ovia Lighting Ltd, where innovation meets excellence and success is a tradition. Discover how you can make a difference and grow with us.
About the Role
We are seeking a Customer Service Advisor to join our Ovia team, working with the wider Customer Service Team, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers.
Main Duties
1. Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have.
2. Answering reception switchboard overflow for the head office Scolmore group companies.
3. Taking inbound calls and dealing with all enquiries from our customers/the external sales team (ASM'S).
4. Taking phone calls from end users.
5. Input wrap up code info for each call.
6. Processing internet orders using Sage and our internal programme Lara.
7. Processing email orders using Sage and our internal programme Lara.
8. Filling all paperwork on to our in-house archive system.
9. Processing product sample requests.
10. Preparing quotes.
11. Preparing lighting schemes.
12. Maintaining customer back orders, forward orders and call off orders.
13. Maintaining customer information on CRM/LARA ensuring that all contact information, main contact names etc are kept up to date.
14. Providing information on part numbers etc. and some basic technical details.
15. Maintaining good product knowledge (training will be provided).
16. Setting up customers for online ordering.
17. Administration support for Area Sales Managers.
18. Dealing with the carriers, chasing deliveries, obtaining PODs.
19. Key account outbound courtesy calls.
20. Updating excel spreadsheet key account data for management reports.
21. Logging and processing warehouse discrepancies.
22. Regularly communicating with Ovia admin, Ovia returns and other Scolmore group departments (Commercial, quality, bespoke, marketing, technical).
Essential Skills and Experience
1. Being personable and approachable and above all having excellent customer service skills, offering the best personal service at all times.
2. Being able to deal with difficult customers always remaining calm and professional.
3. Having the initiative to find a resolution to any problems that may arise.
4. Working equally well in a team as well as being able to manage their own workload and effectively manage their own time.
5. Being accurate and efficient at all times.
6. Having basic knowledge of Word, Outlook, Excel and Sage would be beneficial but full training will be given.
Benefits
* Option to purchase up to 5 extra days annual leave.
* Health Cashback Plan.
* Pension Scheme.
* Life Assurance.
* Free Parking.