We are seeking a friendly and professional Reservations Sales Agent to join our team at Novotel Canberra.
As a key member of our Reservations Team, you will be responsible for assisting guests with their bookings, providing exceptional service, and maximising revenue opportunities.
This includes:Providing knowledgeable, friendly, and passionate service to both external and internal guestsAnswering calls promptly, handling each interaction with care and accuracy, and displaying brand-aligned professionalismManaging guest bookings in our PMS system (Opera Cloud) with precision and attention to detailMaximising occupancy by understanding our rate structures, seasonal offerings, and property featuresStaying up to date on all hotel products, services, and special promotions — both on-site and across surrounding propertiesEnsuring special requests are communicated clearly and followed through across departmentsSupporting the Sales team by passing along potential leads or opportunitiesPromoting loyalty through fluency in the Accor Loyalty ProgrammeQualificationsPrevious experience in reservations or customer service, ideally in a hotel environmentConfident using computer systems, including Microsoft Office; OPERA Cloud experience is preferredStrong communication skills in spoken and written EnglishA genuine passion for delivering excellent guest serviceProfessional, approachable, and able to build rapport easily — both in person and over the phoneCulturally sensitive, comfortable communicating with people from diverse backgroundsSelf-motivated, adaptable, and capable of working independently or as part of a teamOrganised with strong time management and multitasking skillsFlexible with work hours, including weekends and holidaysHonest, respectful, and aligned with Accor's Heartist valuesIn Return For Your Commitment, We OfferEnjoy discounted Heartist rates across our global network of properties, food and beverage venues, and wellness centers.Grow and travel with your career globallyContinuous learning and investment into your capability, including access to Accor Academy training programs.Seniority levelEntry levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesHospitality
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