Join to apply for the Service Advisor Newstead QLD role at Frizelle Sunshine Automotive.
Join Frizelle Sunshine Automotive, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some of the finest vehicle brands and offer a complete range of services, including expert mechanical servicing, to cover all aspects of vehicle ownership. With over 900 dedicated employees across multiple locations, our team is built on a foundation of extensive industry knowledge, outstanding sales and customer service, and leading expertise. We value our people as one of our greatest assets and are looking for passionate individuals to join our growing team.
What The Role Entails
Providing the ultimate customer service experience to our clients face to face
Building and maintaining positive customer and employee relationships
Maintaining regular contact with our customers to provide updates
Communicating with internal department teams to ensure all vehicles are completed and ready on time for our customers as promised
Handling customer concerns and complaints with prompt solution-based outcomes
Eagerness to learn and grow, while being humble when mistakes are made
Offering accurate estimates for customers requiring additional work or repairs
Being a champion of objections – There is always a positive outcome!
Ongoing training and development. If you have the desire to grow, we will get you there
What We Are Looking For
Proven experience as a Service Advisor highly desired, or
Experience in Banking, Real Estate or customer facing roles highly desired
Excellent customer service with well-developed verbal and written communication skills
A proactive person who presents professionally
Experience in a Department where KPIs are used
Experience with Pentana Solutions (Reynolds & Reynolds) highly desired but not essential
Ability to sell additional work as required – Overcome objections
Someone who can work autonomously but thrives when part of a team. Culture is important to us
Someone who loves a challenge and has a strong focus on customer experiences
Love a fast-paced, yet fun environment. It's never dull here
Benefits Of Joining Us
Benefit from our Employee Assistance Program (EAP), providing support and resources during challenging times
Quarterly and annual awards and recognition for high achievers
Growth and development opportunities are endless with the ability to follow a career path that allows brand and site changes – all with ease
Competitive salary with commissions and a car on offer
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