Join a purpose-driven organisation supporting health and safety nationwide
Are you passionate about delivering exceptional service and building meaningful relationships? Our client is looking for a motivated and customer-focused Membership Services Team Member to join their dedicated in-office team.
In this vital role, you'll be the first point of contact for new and existing members, helping this not-for-profit to grow and retain their membership base while ensuring their life-saving services are delivered with care, accuracy, and professionalism.
What you'll be doing:
* Handling inbound and outbound calls to assist with member enquiries, applications, renewals, and product orders
* Accurately updating and maintaining member records in our CRM system
* Promoting products and services to meet member needs and support retention
* Processing payments, upgrades, resignations, and order fulfilment
* Resolving enquiries and complex member situations with professionalism and empathy
* Working toward individual and team KPIs in a contact centre environment
What we're looking for:
* Previous experience in a contact centre or customer service role (highly regarded)
* Strong communication and interpersonal skills – both written and verbal
* A sales mindset with the ability to identify and respond to member needs
* Excellent attention to detail and accuracy in data processing
* Strong computer skills and confidence using CRM systems and Microsoft Office
* Ability to manage competing priorities and work well both independently and within a team
What you'll bring:
* A passion for helping people and delivering excellent service
* A positive, can-do attitude and commitment to team success
* A proactive and solutions-focused approach to challenges
* A mindset of continuous improvement and a desire to contribute to a great team culture
Why join us?
Our client is Australia's leading provider of emergency identification services. When you work with them, you're not just answering calls—you're helping protect lives. Our client prides themselves on being a values-driven organisation offering a supportive environment, opportunities for growth, and the chance to make a real difference every day. Enjoy not-for-profit salary sacrifice benefits as well
Ready to apply?
Click Apply Now to submit your resume and a brief cover letter outlining your interest and suitability for the role.
Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.
Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.