Home Loan Service Consultant
Based at Commonwealth Bank in Tasmania, Australia.
Role Seniority - junior
More about the role
You are passionate about people, with a strong risk mindset
We are supporting each other through remote working
Together we can exceed our customer expectations
See yourself in our team
Start Date: 16th February ****
This is a permanent full-time position
You will be allocated set base shift for 12 months (no rotating rosters).
However, we may amend your shift 2 hours +/- from your set base start time.
You'll receive sufficient notice if amendments are required that month.
Training will be provided for the first 4 weeks, Monday - Friday 9am - 5pm
You'll be based in the office for up to 6 months before transitioning to hybrid working.
After 6 months, you will attend the office once a fortnight to ensure you can stay engaged and connected with your team.
Contact centre opening hours: Monday – Friday, 8am – 6pm & Saturdays 8am - 1pm (AEST)
Shifts available: Monday - Friday, 9am - 7pm (AEDT); Tuesday - Friday, 9am - 7pm and Saturdays, 9am - 2pm (AEDT)
Recruitment Timeline
Due to the festive season, we may not be in contact with you until the New Year.
Estimated timeline for screening and interviews: 8 Dec ********* Jan ****
Do work that matters
Building and maintaining positive relationships with our customers is our passion.
We're excited to welcome enthusiastic and driven customer service experts to join our Home Loan Service team.
As a contact centre Customer Care Specialist in Home Loan Service, you'll be resolving and identifying the potential needs through robust client conversations.
You will:
Interact with customers by phone to develop exceptional customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer requests.
Be actively working towards resolving customer enquiries and/or complaints in a prompt, professional and caring manner.
Identify and refer customers with complex financial needs to specialists within the Bank.
Create a strong pipeline of clients to work with and assist in their financial needs, proactively seeking cross-sell opportunities.
Work to call-centre based metrics such as adherence to schedule, quality requirements and productivity measures.
Achieve or exceed performance targets relating to customer experience, product sales, service quality and operational performance by adhering to the Bank's sales and service methodologies.
Organise, action and follow up on own daily work and delegated tasks.
You have:
Demonstrated ability to work in a busy, commercial, competitive, target-driven and ambiguous environment.
Collaborative approach & understand shared success.
Enthusiasm to work in a fast paced environment.
A self-motivated and passionate attitude about providing exceptional customer service every day.
A curious mind and think outside of the box to ensure best solutions are provided.
A risk mindset where you are expected to proactively identify, understand, openly discuss and act on current and future risks.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application.
We're keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users.
We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on ************.
Advertising End Date: 25/12/2025.
Key Responsibilities
Interacting with customers
Resolving enquiries and complaints
Identifying customer needs
Key Strengths
Customer service expertise
Risk mindset
Collaborative approach
Problem-solving skills
Adaptability
Time management
Why Commonwealth Bank is partnering with Hatch on this role.
Hatch exists to level the playing field for people as they discover a career that's right for them.
So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Commonwealth Bank not with Hatch.
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