Company Description
In 2024, SI Retail proudly celebrated its 50th anniversary as a trusted industry leader in high-quality shop fittings. From iconic national brands to your local convenience store, we've been the partner of choice for innovative and reliable retail solutions.
Driven by our customer-first philosophy, we're committed to delivering exceptional service and tailored solutions — whether from our extensive range of over 2,500 ready-to-go products or through bespoke designs created to meet unique needs.
At SI Retail, we don't just provide products — we deliver results. Our solutions are designed to enhance brand visibility, attract foot traffic, and ultimately increase sales for our clients.
Role Description
We're currently seeking a Customer Service / Internal Sales professional who thrives in a fast-paced, customer-focused environment.
This is a full-time (Monday-Friday), on-site role located in Loganholme, QLD. The role involves providing excellent customer support, ensuring customer satisfaction, handling phone inquiries with proper etiquette, and contributing to a positive customer experience. Daily tasks include managing customer inquiries, processing orders, resolving issues, and coordinating with various departments to meet customer needs.
Job Tasks
* Exceptional customer service.
* Learn and understand our products to ensure we can provide a solution for our customers.
* Identify upsell opportunities.
* Quote processing and customer follow up.
* Daily processing of customer orders received via phone, webchat, email, or showroom
* System maintenance - (customer details, delivery dates)
* Customer enquiries regarding price, availability, shipping dates.
* Non Conformance resolution (Credit returns, lost consignments.)
* Credit note processing.
* Identify new customer leads
* Supporting the sales team with key accounts
Skills and Experience
We are seeking someone that can work in a fast paced customer service/office environment with the following skills and attributes:
* Can-do attitude with the ability to pivot quickly to service our customers.
* Ability to work effectively in a team environment
* Exceptional communication - written and verbal
* A genuine passion for providing exceptional customer experiences
* MYOB (Exo) an advantage
* Microsoft Suite to intermediate level.
If you're passionate about helping others and enjoy being at the heart of a dynamic team, we'd love to hear from you.