Engine Field Service Technician Job Description
We are seeking a skilled Field Service Technician to join our team specializing in Engine Repairs for the Service segment in Toowoomba, Queensland, Australia.
Responsibilities:
* Diagnose and complete less complex repairs to engines at the customer's site.
* Engage customers in a courteous and professional manner, ensuring prompt and efficient attention to their needs.
* Use specialized tools and follow documented procedures to diagnose and complete repairs, including identifying and preparing required parts and tools.
* Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
* Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
* Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents via handwritten forms or business system input screens.
* Identify additional service opportunities with customers.
* Complete training in line with skill and business requirements.
* Maintain service vehicle and tools for cleanliness and proper operation.
* Ensure adherence to all relevant Health Safety & Environmental (HSE) policies, procedures, and legislation, and report any issues/incidents to site management and supervisor.
Required Skills and Qualifications:
* Australian recognised Trade certificate (heavy or light vehicle).
* Apprentice trained engine technician (preferred).
* Experience as a technician in the service and maintenance of heavy diesel products.
* Ideal possession of engine rebuild and reconditioning experience or knowledge.
* Solid diagnostic capabilities with the help of systems on computers.
* Cummins engine experience preferred.
Benefits:
* Ability to work in a team environment and also autonomously.
* Mining experience preferred.
* Positive attitude with good work ethic.
* Competent with Insite, and computer savvy.
* Good communication and understanding of safety.
Others:
Please note that this is not an exhaustive list of qualifications. We are looking for a candidate who is proactive and willing to learn and grow within the company.