Rombola Family Farms is a forward-thinking business committed to producing the highest quality fruits, vegetables, and produce for local markets. We are seeking a passionate and driven IT Support Officer to join our team and contribute to the maintenance and support of applications and network components, as well as the business-wide rollout of Dynamics 365.
The IT Support Officer will be responsible for providing general IT support for applications, hardware, and the network. This includes liaising with appropriate third-party suppliers, maintaining master data in D365 and other support systems, and offering Level 1 support for Dynamics 365.
Key Responsibilities:
* Provide general IT support for applications, hardware, and the network by liaising with appropriate third-party suppliers for IT support and maintenance.
* Offer Level 1 support for Dynamics 365, addressing user inquiries and issues.
* Actively participate in developing, testing, and implementing IT projects.
* Conduct testing as per in-house test frameworks and environments to cover system assessment needs, performing both manual and automated testing in a range of environments.
* Create and maintain product verification and regression test documentation.
* Provide analysis and recommendations with a view to continuous improvement.
* Continuously improve training materials for Dynamics 365 and other systems.
Requirements:
* Minimum 1 year experience in IT support and a formal qualification in Information Technology or related field.
* Strong administrative and procedural skills.
* Demonstrated ability to communicate effectively with a variety of stakeholders.
* Excellent attention to detail and proactive approach and committed to being a team player with excellent internal customer service skills.
* Flexibility in hours worked to achieve operational targets.
What We Offer:
* An attractive remuneration package based upon relevant qualifications and experience.
* A passionate and energetic team culture.
* Become a part of a progressive, vibrant business.
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