Expression of Interest - Customer Service Officer
Join to apply for the Expression of Interest - Customer Service Officer role at Aurora Energy
About Us
Aurora Energy’s vision focuses on Tasmanians choosing us for their energy future. We have a passion for making a difference to the Tasmanian community and are committed to a renewable energy future. As your 100% Tasmanian energy retailer, Aurora Energy aims to deliver a superior customer experience and support local communities. Our focus is on developing capabilities through technology and innovation to meet strategic objectives.
About The Role
We are seeking individuals interested in a contact centre role at our city call centre. If you have experience in energy, contact centre, customer service, or related fields, and are looking for a permanent full-time position (37.5 hours/week) on a rotating roster Monday–Friday between 8 am and 6 pm, we encourage you to apply.
You will be the first point of contact, providing high-quality service through inbound and outbound calls. Responsibilities include maintaining accurate data in our customer management system and meeting individual and team KPIs. Full-time mandatory training will be provided, along with a period of in-office onboarding.
About You
You should be customer-focused with a positive attitude, strong communication skills, and a solution-oriented mindset. Tech-savvy with good attention to detail and experience in a contact centre or service environment is preferred. Ongoing support from experienced team leaders and specialists will be provided.
What’s On Offer
Join a forward-thinking energy company committed to innovation and customer outcomes. We promote a welcoming, flexible workplace with hybrid working options, collaborative spaces, quiet pods, sit/stand desks, and modern amenities.
How To Apply
If interested, please click ‘I’m interested’ or ‘Apply’ and attach a cover letter and resume. Applications are reviewed as received, and qualified candidates will be contacted for next steps. A National Criminal History Police check is required.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industry: Utilities
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