Are you a tech-savvy, customer-focused Desktop Engineer looking to take your skills to the next level in a fast-paced managed services environment? Robert Half is partnering with a leading Managed Service Provider (MSP) to recruit a Desktop Engineer who thrives in delivering outstanding technical support to a diverse portfolio of clients. You'll play a key role in providing end-user support, troubleshooting desktop issues, and supporting a wide variety of IT environments. What You'll Be Doing: Providing Level 1 & 2 support across desktops, laptops, mobile devices, and peripherals Troubleshooting hardware, software, and networking issues (onsite & remote) Supporting Microsoft environments including Windows 10/11, Office 365, Active Directory Assisting with device builds, upgrades, and patch management Working with ticketing systems and adhering to SLAs Building trusted relationships with clients and internal stakeholders Visiting client sites across the Perth metro area as needed About You: 2 years in a Desktop Support / IT Support role (MSP experience highly regarded) Excellent communication and customer service skills Experience supporting Windows OS, Office 365, AD, and Exchange Knowledge of remote support tools and ticketing systems (e.g. ConnectWise, ServiceNow, etc.) Strong troubleshooting skills and a proactive mindset A current driver's license and reliable vehicle (travel reimbursed) What's On Offer: A dynamic and varied work environment Exposure to different tech stacks and customer environments A supportive, experienced team with strong technical leadership Career development pathways within a growing MSP Competitive salary mileage/travel allowance If you're passionate about tech, love solving problems, and want to grow your career in Managed Services-this is the role for you! Apply now or reach out to the team at Robert Half Perth for a confidential discussion. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com/au/en/privacy. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.