Are you a natural people-person with a passion for gaming? Level up your career with this exciting opportunity to connect, engage, and elevate the experience of Stake's top Japanese players.
What's in it for you?
Do you thrive on delivering top-notch experiences that help build lasting relationships? Is sport and customer service your passion? Then we may have the perfect role for you. We are looking for a Japanese-speaking Customer Service Representative to join our team and help ensure our top Japanese customers receive the best service in the industry. As our VIP Host, you'll be the heartbeat of our most valuable players' experiences. You'll create and maintain strong relationships with our VIP clients, ensuring they receive the highest level of service and exclusive benefits.
Your role with us:
As our Japanese-speaking VIP Host, you'll be the face of our online casino, responsible for building and maintaining relationships with high-value players. Your role transcends typical customer service as you will be the ambassador of our casino. Your goal is not just to resolve issues but to provide tailored solutions that exceed expectations, making each interaction memorable. Your exceptional interpersonal skills will be the foundation of these connections. Building trust and rapport with our VIP players will be your daily mission, ensuring they feel valued and appreciated on a personal level.
Could you be our next VIP superstar?
No experience in online gaming industry? No worries. We're looking for someone friendly, outgoing, and passionate about providing exceptional customer service. If you come from retail, hospitality, or other customer-facing roles, we encourage you to apply.
Please note that in this role, our team works 6 days a week for 6 hours a day.
Your hours and location of work are below:
Mon - Fri: 9am - 2pm (Office)
Mon - Fri: 9pm - 11pm (Home)
Saturday: 9am - 2pm + 9pm - 11pm (Home)
Who are we?
At Easygo, we are a prominent service provider in the iGaming industry, working with brands like Stake.com, Kick.com, and Twist Gaming. Stake is the world's largest crypto casino, leading with a seamless online casino and sportsbook experience. Kick.com is a vibrant live streaming platform connecting millions of gamers and content creators worldwide. Twist Gaming is an innovative game design studio creating captivating games.
Headquartered in Melbourne, our growth has been remarkable, expanding from humble beginnings to a workforce of over 400. We offer opportunities across Tech, Marketing, Operations, Mathematics, and Design. Join us and level up your career today
What you will do:
* Develop and maintain trusted relationships with new and existing high-value clients to identify business needs
* Understand client objectives and decision-making processes, forming long-term partnerships
* Manage assigned accounts from start to finish, ensuring all inquiries are followed through
* Identify and grow opportunities within your client base and collaborate with VIPs for maximum growth
* Ensure timely and successful delivery of products aligned with customer needs
* Analyze client behaviors and overall value to the business
* Use communication tools such as chat rooms, email, Telegram, and other platforms to engage VIP players
* Collaborate with other departments to improve the overall customer experience
* Work with VIP Managers, Supervisors, and Senior Hosts to contribute to team goals
What you will bring:
* Minimum 1 year experience in customer service
* Excellent communication and writing skills
* Bilingual in English and Japanese
* Sports or Marketing qualifications (preferred but not required)
* High level of global sports knowledge
* Cryptocurrency knowledge (advantageous)
* Proficiency with Google Suite, Slack, Jira, and Intercom
Some of the perks of working for us:
* EAP access for you and your family
* Access to over 9,000 courses on our Learning and Development Platform
* Daily coffee, tea, or fresh juice prepared by professional baristas
* Catered breakfast daily
* Massage Wednesdays with professionals
* Team lunches and happy hours on Fridays
* Fun office environment with pool tables, table tennis, and gaming consoles
* Self-serve drinks and snacks
We value diversity and are committed to an inclusive workplace. We do not discriminate based on race, religion, national origin, gender identity, sexual orientation, age, or disability. We believe in merit and achievement as the basis for success.
Apply for this job
* indicates a required field
First Name *
Last Name *
Email *
Phone *
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you currently based in Melbourne, Australia?
Could you kindly let us know your current visa status/work rights? This will help us better understand your eligibility for this role.
Are you fluent in reading and writing in Japanese? Select...
Why do you think you would be suitable for this role? *
Please include your visa details and expiry date.
#J-18808-Ljbffr