On behalf of a reputable NSW State Government Department, we are seeking Client Service Officers to provide high-quality phone-based customer service support on a short-term contract. This role is initially a short-term assignment, with an immediate start and potential for ongoing opportunities. It is 100% office-based in Parramatta and pays $43.28 per hour + super.
The Client Service Officer is responsible for managing a caseload of vulnerable customers to deliver financial management services and make decisions on their behalf. Day-to-day, you will independently manage a caseload, coordinating and prioritising actions in response to these requests.
Duties:
1. Engage with newly appointed Private Managers, providing essential information and support to assist them in their role.
2. Establish and maintain secure records for each customer, ensuring all relevant information is obtained and stored.
3. Assist in creating action plans to address immediate, medium, and long-term financial needs of customers.
4. Maintain customer databases and generate regular reports to identify trends, system issues, and areas for service improvement.
5. Actively listen to concerns and inquiries from Private Managers, customers, and stakeholders, working to resolve issues.
6. Work closely with staff from different divisions to achieve quality outcomes focused on customer needs.
7. Balance competing demands and priorities to achieve favourable outcomes for clients and stakeholders.
To be considered for this role, you will demonstrate:
* Experience and passion for supporting vulnerable people.
* Excellent communication skills to work effectively with customers with diverse circumstances and abilities.
* Exceptional organisational skills with the ability to manage a high-volume caseload, focusing on prioritisation and high-quality service delivery.
* Strong collaboration skills to build and develop relationships across teams and external stakeholders.
* Flexibility and adaptability to rotate across all teams to ensure optimal service delivery.
To Apply:
If this role interests you, please submit an updated resume in MS Word format by clicking 'APPLY NOW' or contact Brooke at (03) 8545 7502 for more information. Interviews will commence immediately.
Applicants new to DFP may be asked to provide additional information, including work rights status, via a survey link. Please provide this information promptly to expedite your application.
DFP encourages applications from Aboriginal and Torres Strait Islander people, individuals from diverse cultural and linguistic backgrounds, and people with disabilities. Reasonable adjustments will be provided throughout the recruitment process. If you require adjustments, please contact or call 1300 337 000, indicating your preferred communication method.
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