About the Role
This role is a part-time or full-time position based in the Barossa Valley. You'll be the first point of contact for our clients, helping them with appointments, enquiries, and follow-ups. All while ensuring their pets receive the best care possible.
Key responsibilities include:
* Providing administrative support, including bookings, insurance claims, prescriptions, client orders, and general enquiries
* Managing phone lines and welcoming clients warmly and professionally
* Maintaining the waiting room and merchandise displays
* Assisting with patient follow-ups and client communications
* Supporting the team to uphold our high standards of care and service
* Actively contributing to the continuous improvement of our systems, client experience, and workflows
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