We are currently seeking a Merchant Services Banking Specialist to join a high-performing merchant support team based in Kings Meadows, Tasmania.
This role plays a critical part in supporting business banking customers, ensuring merchants can continue trading by resolving issues related to payment transactions, billing enquiries and payment platform functionality.
You will be the first point of contact for merchants, diagnosing issues, troubleshooting problems and ensuring enquiries are resolved quickly and effectively.
Key Responsibilities
* Handle approximately 30-40 inbound calls per day from merchants and business customers
* Support merchants with payment transaction issues and billing enquiries
* Diagnose problems impacting merchant payment services and troubleshoot where possible
* Triage and escalate more complex technical issues when required
* Ensure all customer interactions are accurately documented for compliance and audit purposes
* Operate within strict risk and compliance frameworks
* Deliver a high level of customer service and support to business banking clients
About the Team
You will join a collaborative team of approximately 24 specialists dedicated to supporting merchant services customers.
The role reports directly to the Merchant Support Team Leader, who provides ongoing guidance and support.
Working Hours
* 38 hours per week
* Initial hours: Monday to Friday, 9:00am - 5:00pm
* After the first 3-6 months, the team moves to 24/7 support coverage, so flexibility to work shifts (including evenings and overnight) will be required
* Shift loading applies once rostered hours extend beyond standard business hours
About You
We are looking for candidates who are customer-focused, resilient and strong problem solvers.
Candidates from the following backgrounds are encouraged to apply:
* Contact centre or call centre environments
* Customer service roles
* Sales roles with high customer interaction
* Retail or hospitality roles
* Technical or service desk support roles
You will bring:
* Strong communication skills
* Excellent problem-solving ability
* Attention to detail and compliance awareness
* The ability to manage a high volume of enquiries
If the above looks of interest please make an application and Manpower will be in contact with you.
Talent Solutions as part of ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview.
Aboriginal and Torres Strait Islander people are encouraged to apply.
By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - www.manpowergroup.com.au/privacy-policy
State: QLD, licensee/s Manpower Services (Australia) Pty Ltd, LHL-02026-D5L4Q. State: QLD, licensee/s Experis Pty Ltd, LHL-02014-Y5F6D. State: SA, licensee/s Manpower Services (Australia) Pty Ltd, LHS 288856