Disability & Mental Health Support Worker
Location: Blue Mountains Region
Employment Type: Casual / Part-time
Salary: SHADS AWARD
About Us
At Dignified Caring, we are a passionate, person-centred organisation dedicated to supporting individuals living with mental health challenges, neurodivergence, and complex needs. We believe in creating safe, nurturing environments that empower people to live with dignity, confidence, and hope.
Our team is driven by compassion, respect, and a commitment to making a real difference in the lives of the people we support.
About the Role
We are seeking Disability & Mental Health Support Workers to join our dedicated team. In this role, you will provide practical, emotional, and advocacy support to individuals, helping them build resilience, develop life skills, and achieve their personal goals.
You will work within a trauma-informed, person-centred framework, ensuring every individual feels heard, respected, and empowered on their journey to recovery and independence.
Key Responsibilities
* Provide compassionate, trauma-informed support to individuals experiencing mental health challenges
* Build strong, trusting relationships through empathy, consistency, and active listening
* Assist individuals with emotional regulation, coping strategies, and developing resilience
* Support daily living activities such as transport, and community access
* Empower clients to build life skills, independence, and engage in meaningful activities
* Advocate for the rights, safety, and needs of clients, ensuring their voices are heard
* Respond calmly and safely to crisis situations, applying de-escalation and risk management techniques
* Collaborate with families, guardians, and multidisciplinary teams to ensure holistic, coordinated care
* Maintain accurate documentation, case notes, and incident reports in line with organisational policies
* Participate in team meetings, reflective practice, and ongoing training to enhance professional skills
* Uphold Dignified Caring's values, policies, and safeguarding responsibilities
About You
Essential:
* Experience supporting individuals with mental health challenges, or complex needs
* Strong interpersonal, communication, and relationship-building skills
* Ability to remain calm and compassionate in challenging situations
* Understanding of trauma-informed, person-centred care practices
* Current Working with Children Check (WWCC)
* Current First Aid and CPR certification
* Valid Driver's Licence and access to reliable transport
* Commitment to safeguarding, confidentiality, and duty of care principles
Desirable:
* Certificate IV or higher in Mental Health, Community Services, Youth Work, or a related field
* Understanding of Public Guardian processes, NDIS, and mental health care systems
What We Offer
* A supportive and inclusive team culture
* Opportunities for professional development and training
* Flexible working arrangements
* A chance to make a real difference in people's lives
Job Types: Full-time, Part-time, Casual
Pay: $26.30 – $53.32 per hour
Schedule:
* Day shift
* Monday to Friday
* Night shift
* Weekend availability
Work Authorisation:
* Australia (Required)
Work Location: In person