* Customer Service
* Customer Solutions Consultant
* Springvale VIC
* Permanent Full Time
30/1/2026
* Full-time, stable role Monday-Friday, 10am-6pm
* Based onsite in Springvale
* Retail, fuel & grocery discounts + milestone celebrations
About Us
At
Adaptalift Group
, we proudly support Australian industry by keeping goods moving. We are the exclusive distributor of some of the world's best forklift and industrial equipment brands, including
Hyster, Yale, Combilift, and Kärcher
.
As one of Australia's largest and fastest-growing materials handling hire and sales companies, we have over
40 years of heritage
as a privately-owned, family-operated business. With more than
600 team members nationwide
, our people enjoy making a difference for our customers as part of a
dynamic, values-led organisation
where safety is always at the forefront.
Ongoing growth presents us with an exciting opportunity to welcome a motivated,
customer service professional
to join our
Customer Solutions Team
.
What You Will Be Doing Day-to-Day
* Be the first point of contact for customer phone enquiries nationwide
* Handle inbound calls including orders, product enquiries, quotes, service requests, and problem solving
* Maintain and update our CRM system with accuracy
* Identify trends in customer issues and recommend solutions to address root causes
* Provide feedback to support continuous improvement within the team
What's In It For You
* A role based at our National Corporate Head Office in Springvale
* Opportunity to work in a fast-paced, supportive, customer-focused team
* Be part of a business with strong growth, stability, and a values-driven culture
* Retail, fuel & grocery discounts + employee milestone celebrations
What We're Looking For
* Previous customer service experience, ideally in an industrial or commercial contact centre environment
* Excellent communication and phone manners
* Intermediate computer literacy, including CRM systems and MS Office Suite
* High attention to detail, accuracy, and a solutions-focused approach
If you're passionate about delivering outstanding customer service and want to grow your career with a national leader, we'd love to hear from you.
Click APPLY NOW
to submit your resume.