The Operations Manager at Weave Living Australia plays a pivotal role in ensuring our properties deliver exceptional living experiences. This role oversees daily operations, compliance, and service delivery, while leading teams to create vibrant, safe, and welcoming communities for our residents.
Key Responsibilities
* Manage day-to-day operations of the assigned Weave Living property.
* Oversee facilities management, vendor contracts, and service providers.
* Monitor budgets, operational KPIs, and ensure cost efficiency.
* Implement community engagement initiatives and wellbeing programs, ensuring residents enjoy a seamless, high-quality living experience.
* Resolve escalated resident concerns with professionalism and empathy.
* Recruit, lead and develop site teams, foster a culture of accountability, collaboration, and continuous improvement.
* Ensure compliance with health, safety, and regulatory standards.
* Oversee emergency procedures and risk management plans.
* Maintain accurate operational records and reporting for audits.
* Support new property launches and operational transitions.
* Drive process improvements and operational innovation.
* Collaborate with marketing, sales, and finance teams to align operations with business goals.
Skills & Qualifications
* Proven experience in operations management, ideally within hospitality, property, or residential living.
* Strong leadership and people management skills.
* Excellent communication and problem-solving abilities.
* Financial acumen with experience managing budgets and contracts.
* Knowledge of compliance, safety, and risk management frameworks.
* Ability to thrive in a fast-paced, customer-focused environment.
What We Offer
* Opportunity to shape the resident experience in one of Australia's most innovative living communities.
* Collaborative and dynamic workplace culture.
* Professional development and career growth pathways.
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