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It support technician

Sydney
Support Foundation
IT Support Technician
Posted: 19 December
Offer description

Support Foundation is a registered disability support organisation operating across multiple cities in Australia. We are committed to delivering high-quality, person-centred services that support individuals with disabilities to live independent and empowered lives.

We are seeking an experienced and reliable System Administrator to manage our IT systems, ensure data security, and provide technical support across the organisation.


Requirements for this role

* Flexible hours available
* 2-3 years of relevant work experience required for this role


Key Responsibilities

* Manage and maintain the Support Foundation internal portal and login systems
* Perform onboarding and offboarding of staff and support workers, ensuring appropriate access controls
* Monitor, manage, and test server backups and disaster recovery processes
* Provide IT support to staff and support workers, resolving system, hardware, and software issues
* Manage and update client data in internal databases in line with privacy and NDIS compliance requirements
* Maintain and update the Support Foundation website, including content updates and system security
* Implement, monitor, and maintain cybersecurity measures to protect systems and sensitive client information
* Conduct regular system checks, security audits, and documentation of IT processes
* Ensure IT systems comply with organisational policies, privacy laws, and NDIS standards


Qualifications & Requirements

* Bachelor's degree in Information Technology, Computer Science, or a related IT field
* Minimum 2 years of experience as a System Administrator or similar role
* Current Working With Children Check (WWCC)
* Valid NDIS Worker Screening Check
* National Police Check
* First Aid and CPR certification (preferred but not essential)
* Strong understanding of IT infrastructure, databases, and cybersecurity best practices
* Experience working with sensitive data in a regulated environment
* Excellent communication, organisational, and problem-solving skills

If you think you are suitable for this position, please Apply.

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