This job is an initial 3 month contract position with the possibility for extension or permanency. About the role: 3-month contract - potential extension or the opportunity to put your name down for a permanent role available for the right candidate. Ideal Start Date: 22nd of April, Monday Location: Level 6/15 William St, Melbourne VIC 3000, Australia Hourly rate: $34,58/hr + super Full time 37.5 hours per week Monday to Friday 8:00 AM to 6:00 PM roster (Potential to work 30 hours part time however the preference is for Full Time). Working Arrangements: 100% in office. Full training provided before starting the role. Applicants must have full work rights and be willing to undergo a Police check to be considered for this role. About the role: Reporting to a Team Leader, you will be responsible for the effective management of debtor (customer) accounts to ensure timely collection of debts and maximization of revenue. Outbound calls to customers with debt owing to clients Communicate and negotiate payment arrangements with customers Assist with customer account queries such as account status, outstanding balances, interest accrued and existing payment arrangements Tailor approach to each individual circumstance to ensure payments arrangements are in the best interest of the customer Maintain accurate recording keeping Meet daily, weekly and monthly KPI's in line with department standards Ideal candidate: Our ideal candidate would be a person with strong interpersonal and communication skills and previous experience working in a call centre environment. Ability to listen effectively to provide tailored outcomes for customers will help you to hit the ground running in this role. Requirements: Call center experience is required Previous collections experience would be highly advantageous Patient and able to deal with any customers Great communication skills and ability to communicate effectively Able to quickly learn, understand and implement relevant legislation and regulations that govern the collections industry Ability to meet KPI's. Sounds like you? Make sure to apply! Reference number: BBBH237361 Profession:Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Administration & Office SupportCustomer Service Company: Hudson Australia Date posted: 15th Apr, 2024