Darwin, Australia
Reference: 6838175
We are looking for a community focused individual who is friendly, energetic, quick to learn, able to engage with children and families and ICT savvy to join our team.
About the Opportunities:
An prospect has become available to join the Library & Family Services team as a Customer Service Assistant. This role is part-time - approx. 43 hours per fortnight. Hours of work are approximately 4.25 hours per day, between the hours of 8:50am and 5:05pm Monday to Friday, plus weekend shifts.
City of Darwin have four (4) libraries: Darwin City (Civic Centre), Nightcliff, Karama & Casuarina. Our libraries opening hours are Monday to Saturday, with Casuarina Library open on a Sunday. The successful applicant must be flexible and adaptable to working in various work locations throughout the municipality as needed to perform the role effectively, including at multiple library locations and work weekends.
What do we ask you to do?
- Ensure library users are provided with a positive, proactive and responsive customer service experience by:
- Engaging, supporting, and connecting library users with services, activities and resources including eResources.
- Assisting with general enquires and the use of various IT resources and self-service technologies.
- Explain procedures and regulations to library users.
- Assist with the planning and delivery of library programs such as Story Time and similar.
- Maintain the order of library collections with various tasks such as shelving, sorting and shelf-reading.
What do we need you to have?
- A current NT Working with Children Clearance (Ochre Card)
- Possession of a Class C Drivers Licence (desirable)
- 1 Year Customer Service Experience
Why join us?
At City of Darwin, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results. You will align with and flourish in a fast-paced environment that focuses on strategic outcomes and embraces collaboration and innovation.
The Customer Service Assistant position has a base salary of pro-rated $67,736.59 per annum + superannuation. We also offer generous benefits such as 6 weeks annual leave and 15 personal/carer days.
For further information regarding this role, please read full position description or contact Anthony Jones on 08 8930 0216 during business hours.
City of Darwin Talent Acquisition Team can be contacted via:
- Phone: (08) 8930 0526
- Email: recruitment@darwin.nt.gov.au
- Website: Employment at Council | City of Darwin Careers - Current Vacancies
The vacancy closed on Thursday, 4 December 2025.
We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.
The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.
As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.
Applications Close: 04 Dec 2025