Service Manager - Pool and spa services Career path in a growing service operation Pool and spa services with scope to add value Location: Stratton, with flexibility for Kalamunda RETAINED SEARCH / EXCLUSIVE LISTING About our client Our client operates within a well-known pool and spa service network and has built a local business that has grown from a small client base into a multi-vehicle operation since 2018. The wider brand was founded in Australia in 1992 and now operates a large network across Australia, New Zealand and the United States, with more than 150 stores in Australia and more than 600 mobile service vehicles globally. That scale gives the local team access to established systems, supplier networks, recognised branding, and operating support while retaining the pace and connection of a family-run business. The local operation is on a clear growth path and is focused on service delivery, client retention, and better coordination across service, retail, and administration. For the right person, this creates a chance to step into a role that matters to the day-to-day performance of the business and to help shape how the service function develops over the next few years. You will join a team that values accountability, feedback, and practical improvement, with a clear focus on client outcomes and operational control. About the opportunity This is a central operations role responsible for owning the daily service schedule and keeping work moving across technicians, clients, stock, quoting, service reporting, and invoicing. It suits someone who can stay across detail, make sound decisions, and keep multiple priorities moving without losing sight of service quality or commercial outcomes. As this is a dynamic role, the opportunity should be seen as a genuine career step where both the job and the business can grow around your contribution over the next three to five years. In this role, you will: Drive team budget achievement through scheduling, quote follow-up, and service-based opportunities Improve technician utilisation by aligning jobs to location, urgency, and capability Maintain client and quoting turnaround across bookings, follow-ups, and unresolved issues Support service quality through report reviews, invoicing accuracy, and operational control Contribute to business performance through KPI monitoring, risk identification, and team support You will coordinate daily, weekly, and monthly service activity, allocate jobs, support technicians with stock and technical matters, and help maintain alignment between field operations and internal teams. You will also work closely with leadership on priorities, workflow, and performance, giving you exposure to operations, logistics, service management, and people coordination as the role continues to expand. About you We are looking for someone who can bring structure, judgement, and follow-through to a busy service environment. You will be proactive rather than reactive, comfortable working with competing priorities, and able to support both day-to-day delivery and broader business goals. You will also bring a collaborative approach, communicate well with different stakeholders, and be open to feedback in a team that values practical improvement. To be successful in this role, you will ideally have: Experience in service coordination, service management, scheduling, operations, or field support Able to manage daily schedules across technician availability, travel, urgency, and revenue priorities Coordinating field teams and maintaining workflow across multiple service routes Experience with bookings, confirmations, follow-ups, cancellations, complaints, and quoting support Proficiency with invoicing, CRM, service report review, return visit follow-up, and administration control KPI management experience across utilisation, turnaround times, revenue, or operational performance Sound computer literacy across Word and Excel Strong organisation, communication, and independent problem-solving skills What’s on offer This role offers the chance to step into a business-critical position where your work will have a direct effect on service delivery, technician productivity, and client satisfaction. You will join a close-knit team with clear expectations, practical support, and the backing of an established service brand. The scope of the role is broad, which means you will not be limited to one lane of administration or scheduling. Instead, you will be part of the operational engine of the business and will gain exposure to service planning, KPI management, team coordination, quoting, and business improvement. For someone who wants more than a standard coordination role, this is an opportunity to build capability and increase responsibility as the business scales. On-the-job training will be provided, guided by the Operations Manager, and there is scope for performance bonuses. If you are motivated by impact, accountability, and the chance to help improve how a growing operation runs, this position offers a clear pathway. How to apply Submit your CV outlining your experience and suitability for the role. Applications are welcome from candidates based locally or interstate. Your application will be handled according to our privacy policy. Please note This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia. Sponsorship will not be provided. Code/Keywords ^^^ “Field operations lead”, “Mobile service coordinator”, “Maintenance scheduler”, “Route planner”, “Client bookings coordinator”, “Field team leader”, “Operations support lead”, “Workflow coordinator”, “Service delivery lead”, “Trade support coordinator”, “Aftercare coordinator”, “Repairs coordinator”, “Client response lead”, “Maintenance operations coordinator”, “Technical scheduling lead”