Overview
When you think of InComm Payments, think of Innovative Payments Technology. We were founded over 30 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 3,000 employees in 35 countries around the world. We own over 400 global technical patents and a network that includes over 525,000 points of retail distribution that points to our industry expertise.
InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world's leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity, and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.
You can learn more about InComm Payments by visiting our Website or connecting with us on LinkedIn, YouTube, Twitter, Facebook, or Instagram.
About This Opportunity
The Inbound Sales Representative in Australia is responsible for managing all inbound sales enquiries and leads, converting interest into revenue through timely, professional engagement. This role focuses on qualifying prospects, closing standard deals in line with business KPIs, and collaborating with internal teams on larger or more complex opportunities to deliver strong customer outcomes and sustainable growth.
Responsibilities
Inbound Lead Management
* Manage and respond to all inbound sales leads across designated channels (e.g. web, email, phone, partners).
* Qualify inbound opportunities efficiently to assess fit, needs, urgency, and commercial potential.
* Maintain accurate and up-to-date records of all interactions in the CRM system.
Sales Performance & Conversion
* Own the sales process for inbound opportunities from first contact through to close.
* Consistently achieve or exceed agreed closure rates and sales KPIs.
* Identify opportunities to improve conversion through better qualification, follow‐up, and customer engagement.
Collaboration on Larger or Complex Deals
* Work closely with sales leadership and other divisions (e.g. Partnerships, Product, Operations, Finance) on higher‐value or bespoke opportunities.
* Support deal structuring, pricing discussions, and customer communications as required.
* Ensure a smooth handover when deals move beyond standard inbound scope.
Client Communication & Experience
* Ensure timely, clear, and professional communication with all prospective and existing clients.
* Provide accurate product, pricing, and process information aligned to customer needs.
* Maintain a high standard of customer experience throughout the sales journey.
Key Performance Indicators (KPIs)
* Inbound lead response time
* Lead‐to‐close conversion rate
* Revenue generated from inbound opportunities
* CRM data accuracy and pipeline hygiene
Qualifications
* 1+ years of experience in commercial or business role
* University Degree or any higher education in related area preferred
* Excellent verbal and written communication skills; the ability to call, connect and interact with potential customers
* Persuasive and goal‐oriented
* Possesses an energetic, outgoing, and friendly demeanor
* Self‐motivated and self‐directed
* Able to multitask, prioritize, and manage time efficiently
* In‐depth understanding of company services
* Tenacity to handle rejection and continue with a positive attitude when reaching next potential client
* Ability to work independently or as an active member of a team
* Strong computer skills, including Microsoft Office Suite (Teams, Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred
*This position is eligible for the Employee Referral Bonus Program - Tier I
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