The opportunity Here at EY you'll work with a team of amazing Technologists who are always growing, learning, and adapting, in and out of the office.
Technology is changing the world, and we're at the centre of it all.
With a team list that reads like a who's who in tech, and a highly disruptive business model, we're advancing the art of team collaboration.
Driven by honest values, an amazing culture, we're out to unleash the potential of every team.
As our Dynamics 365 CRM Support Engineer you'll be part of long-term engagement on an industry leading program of work, whereby you will primarily support Microsoft Dynamics 365 (D365) and potentially other applications that will positively impact the experience of millions of Australians.
You will bring developer experience in D365 Customer Experience (CE) to the role.
Being a high-profile client and program of work, you will gain exposure to a bespoke design system, whilst collaborating with exceptional technologists.
We're looking for an Australian citizen as you will require a security clearance for the role, based in Tarndanya – Adelaide.
Our roles can potentially be adjusted to work flexibly with reduced hours.
Please speak with us about potential options.
Your key responsibilities Resolve client requests promptly according to agreed delivery timelines and monitor all channels (Email, ITSM tickets, phone).
Maintain accurate documentation, including technical processes and support materials for client platforms.
Assist Service Delivery Manager with operational reporting, issue escalation, and preparation for client meetings.
Manage incidents effectively, including investigations to prevent recurrence and availability for on-call duties (up to 2 weeks/month).
Support business development by contributing to proposals and pitch decks for prospective clients.
Skills and attributes for success We are looking for someone who is self-motivated and proactive team player with strong problem-solving skills and excellent communication abilities, able to confidently engage with both clients and colleagues.
You will also have: Dynamics 365 CE development and configuration experience A good understanding of Dynamics 365 CE integration to other technical solutions and DevOps methodologies Working knowledge of relational databases and data migration concepts is preferred Ideally, you'll also have the skills and attributes below but don't worry if you don't tick all the boxes.
We're interested in your aptitude, attitude and willingness to learn.
D365 Field Services and/or Sales and/or Customer Service and/or Finance