Service Design
- Qualitative and Quantitative Research
- Human Centred Design
**Overview**
This role is responsible for driving service design initiatives that will transform the way services are delivered to our schools. By working collaboratively with a range of stakeholders, you will be able to identify opportunities for improvement and develop solutions to address complex customer issues/needs in a multi-faceted setting.
**Key Accountabilities**
- Understand customer needs.
- Undertake research and analysis to develop solutions and make recommendations to drive process improvements.
- Support the end-to-end delivery of service design initiatives.
- Contribute to the continuous improvement of operational procedures, user documentation and training materials.
- Lead cross functional teams in a design led approach.
**Essential Skills and Requirements**:
- Tertiary qualifications in Project Management, Business Studies, Service and Customer Experience and/or equivalent.
- Can transform ideas into concepts and prototypes.
- Strong experience in all facets of service design (service blueprints, service catalogue, service experience design, journey mapping, persona development, etc.)
- Thrive in an environment that requires you to be able to think critically and creatively to solve problems.
- Demonstrated experience in conducting user research, developing concepts and prototypes, testing with customers to ensure services and products designed are fit for purpose.
- Previously worked in design sprints with tight turnaround times.
- Enjoy stakeholder consultation & workshop facilitation across the HCD lifecycle.
- Experience in planning and execution of both qualitative and quantitative research to support HCD projects.
- Portfolio to demonstrate practical experience in end-to-end service design initiatives and UX projects (e.g.: wireframes, UX concepts, journey maps, service blueprints).
**If this sounds like you**:
**Infopeople - Ray Padis**
3653194
📌 Service Designers, Nsw, 6 Months
🏢 Infopeople
📍 Sydney