Elite Supplements – Head Office
Elite Supplements is one of Australia’s leading sports nutrition retail and distribution businesses, operating a large network of retail stores and an expanding international presence. As we continue to grow, we are seeking an experienced IT Manager / Systems Administrator to oversee and strengthen our company-wide IT infrastructure.
This role will be responsible for managing and optimizing our systems, improving operational efficiency, enhancing cybersecurity, and supporting our retail network and head office teams.
Key Responsibilities
* IT Infrastructure & Systems Management
* Manage and maintain the company’s IT systems, infrastructure, and network environment.
* Ensure all company devices and systems operate under a centralized domain for efficient remote management and support.
* Manage company mobile devices through Microsoft Intune to secure company data and contact information.
* Structure and manage a centralized shared drive and data storage environment to improve data accessibility and retention.
* Payments & Retail Systems
* Oversee EFTPOS rollouts and configurations across the retail network.
* Integrate EFTPOS systems with third-party platforms.
* Manage configuration updates such as surcharge adjustments and MOTO payment enablement
* Cloud infrastructure ownership.
* Integration of all systems: eComm, POS, inventory, and marketing tools.
Connectivity & Communications
* Manage relationships with internet and phone providers.
* Troubleshoot connectivity issues across stores and head office.
* Implement and maintain business phone systems, including voicemail and communications services.
Systems Optimization & Cost Control
* Audit existing IT systems and identify inefficiencies or redundant services.
* Manage software licenses and web application access across the organization.
* Centralize license management to prevent duplicate or unnecessary licensing costs.
* Review and audit IT-related invoices for goods and services to ensure cost efficiency.
Security & Compliance
* Implement and manage cybersecurity best practices, including Australia’s Essential Eight framework
* Enforce security policies such as mandatory password management tools (e.g., LastPass).
* Develop and maintain company-wide IT policies and security standards.
* Documentation, Policies & Training
* Develop IT management policies, guidelines, and best practices for the organization.
* Create Standard Operating Procedures (SOPs) and a knowledge base for internal systems.
* Provide staff training on IT systems and best practices.
Technology Strategy & Vendor Management
* Monitor emerging technologies and attend vendor webinars to stay current with evolving platforms, including AI-enabled systems.
* Review and renegotiate technology contracts with vendors and franchise partners when necessary.
* Standardize technology specifications across the company (e.g., hardware requirements for specific roles, surveillance systems for stores).
About You
* Proven experience as an IT Manager, Systems Administrator, or similar role.
* Strong experience managing Microsoft 365, domains, and device management (Intune).
* Experience with network management, telecommunications, and retail POS/EFTPOS systems.
* Strong knowledge of cybersecurity best practices and frameworks such as the Essential Eight.
* Ability to audit systems, optimize processes, and control IT costs.
* Excellent problem-solving and communication skills.
Why Join Elite Supplements?
Work with a fast-growing international retail brand.
Opportunity to build and improve company-wide IT infrastructure.
Play a key role in supporting a large retail network and expanding global operations.
Collaborative and dynamic team environment.