Technical Support Specialist Role Summary:
Job Description
Combine your passion for technology with strong interpersonal skills to deliver exceptional support in a dynamic college environment. As a Technical Support Specialist, you'll provide technical expertise while building lasting relationships with clients and team members.
Your Key Responsibilities:
* Deliver technical support and manage systems and devices for outstanding customer satisfaction.
* Log incidents, determine severity and priority levels, and escalate when necessary.
* Develop documentation, training materials, and guides to effectively support end users.
* Anticipate potential issues, make proactive suggestions, and share innovative ideas.
Required Skills and Qualifications:
We seek a professional with 1-3 years of Level 1/2 technical support experience, solid understanding of Windows and Mac technologies, and cloud-based platforms like Microsoft Office 365 and G-Suite.
Our Benefits:
* A fast-paced work environment with challenging projects.
* Work-life balance and continuous learning opportunities.
* Career development and growth prospects.
* Employee wellness programs and rewards.