Purpose of the role
The Client Care Specialist – Farm Services role is a customer-focused position responsible for providing efficient service and administrative support to our farm clients and veterinarians. It requires considerable organisational and multi-tasking skills, and a passion for rural life.
This role is important, because although our patients are animals, all of our clients are people. Having an exceptional client experience is critical for the success of the business, and taking care of people is just as important to our mission as taking care of animals.
The provision of service to our farm clients requires a unique skills set, balancing compassion and thoughtfulness for the clients’ needs, with confident and assertive communication to protect the welfare and efficiency of our veterinary team. Attention to detail and the ability to multitask are also critical, as the outputs of their farm data services are essential for the veterinarian and farmer to make informed decisions regarding farm and animal health management.
The key responsibilities of the role are:
* Deliver memorable customer experiences, compassionate support and assistance to clients on the phone and when visiting the clinic;
* Ensuring clear and timely communication between clients and the veterinary and nursing teams
* Dairy treatment data entry and preparation of herd health reports for our dairy veterinary team
* Coordinating orders of farm merchandise for regular farm deliveries, and planning ahead for our client needs
* Planning regular scheduled farm visits and triaging emergency visits in an efficient manner, considering the workload and welfare of our veterinary team
* Provide administrative support to the JCU Student Teaching Team
* Processing financial transactions and managing the receipt and balancing of client payments
Key Responsibilities
Deliver memorable customer experiences, compassionate support and assistance to clients on the phone and when visiting the clinic
* Greet patients to the clinic in a friendly and enthusiastic manner
* Answer incoming phone calls and make appointments, take messages or provide advice as appropriate
* Take clear and concise messages for other staff members when required
* Follow up on client enquires received via phone, email or social media
* Provide sympathetic and empathetic grief support to clients
Processing financial transactions and managing the receipt and balancing of client payments
* Finalise and present invoices to clients for veterinary services
* Process retail transactions for pet food, merchandise and medications
* Take payment for client invoices
* Assist clients seeking third party payment options, including VetPay and ZipPay
* Reconcile daily banking and ensure that cash float balances are accurate
Dairy treatment data entry and preparation of herd health reports for our dairy veterinary team
* Coordinating access to farm treatment records from farmers and veterinarians
* Interpreting farm records and entering into dairy software program DairyWin
* Preparing scheduled routine and adhoc reports for farmers and veterinarians
Coordinating orders of farm merchandise for regular farm deliveries, and planning ahead for our client needs
* Proactively coordinate farmer merchandise orders
* Prepare farm delivery schedule
* Ensure that farmer merchandise needs are on hand, managing inventory at an optimum level
Planning regular scheduled farm visits and triaging emergency visits in an efficient manner, considering the workload and welfare of our veterinary team
* Schedule farm visits to maximise efficiency of vet travel
* Triage emergency calls, with consideration to the expertise and workload of the veterinary team
* Reschedule non-emergency appointments as necessary
Provide administrative support to the JCU Student Teaching Team
* Schedule herd health visits to optimise student teaching experiences
* Send schedule student communications before and after student attendance
* Organise student welcome barbecue, including RSVPs and ordering of food and supplies
* Arrange purchase and on-billing of JCU building supplies as required
Provide administrative support to the veterinary and veterinary nursing teams and ensuring clear and timely communication between the veterinary and nursing teams
* Maintain client records
* Maintain client communications regarding patient status and treatment plans
* Process farmer reminders for upcoming appointments
* Respond to clinic emails appropriately
* Sending pathology samples
* Receiving, unpacking and checking stock orders
* Arrange cremation of pets where required
* Interpret vet clinical histories for farm jobs and create and send client invoice
Qualifications & Experience
Essential
* Minimum 1 year of customer care experience
* Confident using Microsoft Windows based software programs
Desirable
* Minimum 1 year of customer care experience in a veterinary or medical setting
* Experience working in the dairy industry
* Experience working with on farm herd recording software systems, such as Jantec, Mistro, EasyDairy or Dairy Data
The position details
* Permanent part time role
* Flexible commencement date
* Rotating roster averaging 25-30 hours per week over a 4 week cycle
* Workday from 9:00am to 3:00pm with 1/2 hour lunch break
About Tableland Veterinary Service
Our purpose is to support better lives for the people, animals and communities of rural North Queensland with advanced veterinary science and compassionate care.
Tableland Veterinary Service is a family owned group of mixed practice veterinary clinics across Far North Queensland. Our clinics are located in Malanda, Atherton and Ravenshoe on the Atherton Tableland, along with clinics in Charters Towers, Edmonton, Innisfail, Cooktown and Weipa. We love our community and our work, but most of all we love to support each other and help one another succeed.
Our team care for the needs of all animals, from dairy and beef herds, to working dogs and horses, elite performance horses, cherished pets, and wildlife. We have over 60 staff and have a culture of positivity, dependability and humility. We care for one another like family, and love to celebrate each other’s wins.
Our Core Values
The TVS Spirit is built on a foundation of five guiding principles - our Core Values. These principles are the timeless beliefs that guide our decisions, inform the way we relate to one another and behave. They underpin the way we recruit, review and reward our team, and are considered every time we need to make an important decision.
The TVS Core Values are:
Be dependable
* Follow through on promises.
* Take ownership.
* Make life easier for those around you.
Solve problems
* Look. Think. TAKE ACTION.
* Progress before perfection.
* Embrace new challenges.
Stay humble
* Take the job seriously, not yourself.
* Treasure constructive feedback.
* Challenge your own opinions.
Show love
* Care for one another like family.
* Assume best intentions.
* Strive to understand others.
Choose positivity
* Express gratitude and appreciation often.
* Celebrate each others wins.
* Laugh, smile and have fun
Apply now
Please lodge an application, including resume and cover letter, via this portal.
Applications close at 5pm on Monday, 1st June 2026