Overview
Looking to take the next step in your IT support career? This role gives you the chance to continue developing your technical skills while helping staff and teams thrive. You’ll be part of a supportive, values-driven workplace where your experience in Level 1 support makes a real difference every day.
About the Role
As a Level 1 Helpdesk Technician, you’ll be the first point of contact for IT support, handling a variety of technical issues across systems and devices. You’ll resolve standard problems independently, manage tickets efficiently, and escalate more complex issues to Level 2 support. This is a hands-on, rewarding role where your experience is valued.
Responsibilities
- Responding to helpdesk requests via phone, email, and in person.
- Logging, tracking, and resolving IT issues within an ITIL-based service desk.
- Supporting Microsoft 365 applications, user accounts, and basic network issues.
- Troubleshooting hardware, printers, and mobile devices.
- Escalating complex technical problems to senior team members when required.
- Communicating clearly to ensure staff have a positive support experience.
About You
You’re a reliable, organised, and approachable IT professional with a few years’ experience in Level 1 support. You enjoy problem-solving, helping people, and building on your technical knowledge.
Ideally, you bring:
- 2–3 years’ experience providing Level 1 IT support in an onsite or remote environment.
- Solid understanding of Microsoft 365, Windows, and Azure AD.
- Experience using ITIL-based ticketing systems.
- Strong communication and customer service skills.
- A proactive approach and a desire to continue learning in IT support.
Bonus points if you have:
- Basic experience supporting virtual desktops or cloud services.
- Entry-level IT certifications (CompTIA, Microsoft, or ITIL).
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Staffing and Recruiting
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📌 Help Desk Technician
🏢 Exclaim IT
📍 Brisbane City