Job Description - Assistant Bars Manager (HOT0C145)
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.
What will I be doing?
As an Assistant Bar Manager, you will manage the bar service to offer high quality, efficient beverage service that adds to superior guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
· Assist the Outlets Manager in overseeing the daily bar operations, ensuring a high standard of service and customer satisfaction
· Manage and implement bar policies, procedures, and standards to ensure smooth and efficient service delivery
· Train, motivate, and supervise bar staff, fostering a positive and collaborative work environment
· Monitor inventory levels, assist with ordering supplies, and manage stock control to minimize wastage
· Ensure compliance with health and safety regulations, as well as licensing laws
· Handle customer inquiries and complaints professionally, ensuring a positive experience for all guests
· Collaborate with the kitchen team to coordinate food and beverage service during peak times
What are we looking for?
As an Assistant Bar Manager within Hilton brands, you will consistently represent our commitment to exceptional guest experiences while working collaboratively with other team members. To excel in this role, you should demonstrate the following attitudes, behaviours, skills, and values:
* Customer service experience in supervisory or above capacity
* A warm personality, attentive and smartly presentable
* An ability to listen and respond to demanding Guest needs with problem resolution and guest satisfaction a priority
* Excellent leadership, interpersonal and communication skills
* Accountable and resilient
* Committed to delivering high levels of customer service
* Ability to work under pressure
* Flexibility to respond to a range of different work situations
* Moderate IT proficiency is required
Preferred qualifications and attributes include:
* Previous experience in similar role
* Passion for delivering exceptional levels of guest service
* Team Member Travel Program:discounted hotel nights from $70 per night around the world with GO HILTON
* Monthly dry-cleaning allowance
* Year-round recognition
* Opportunities for career progression within our team
* Excellent work environment and culture
* Access to Hilton University training, offering more than 2500 learning programs
* 25-40% off Food and Beverages(subject to individual outlets)
* Discounted Bupa health cover
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Join us at Hilton Adelaide and help create unforgettable moments for every guest.
We Are Hilton: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now!
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