Serco is a place where you can grow
Join a team of 10,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:
* Competitive salary with performance-based incentives
* Flexible work arrangements with hybrid options
* Inclusion in a high-performing, supportive sales team
* Opportunities to influence government transformation
* Access to Serco's Employee Networks and wellbeing programs
* Access to professional development and career growth pathways
Make an impact at Serco
We're looking for a strategic and passionate Account Director to drive growth and deepen partnerships within the Defence sector. In this role, you'll join the ASPAC Chief Customer Officer's Sales team, working closely with senior Defence clients, Contract Directors, and General Managers to identify and secure new opportunities. You'll play a key role in shaping commercial strategy, strengthening relationships, and delivering sustainable outcomes in a complex and high-stakes service environment.
As an Account Director, you'll make a positive impact by:
* Managing and executing strategic account plans aligned with divisional goals
* Leading sales campaigns to secure contract extensions, rebids, and organic growth
* Building and nurturing strong client relationships with government stakeholders
* Supporting operational and financial performance across major contracts
* Ensuring compliance with governance, risk, and commercial frameworks
* Championing a positive and inclusive culture across multi-site teams
To excel you will be responsible for developing and seizing opportunities that have a direct impact on the Business Unit profitability and fit into one or more of these categories:
* Seize Opportunity;
* Maximise operating profit;
* Enhance employee experience; and
* Mitigate risks.
Serco is a place for you
To be successful in this role you'll have:
* A background in strategic account management within the Defence industry or consulting sector, with proven success leading sales or growth across complex government clients
* A degree in Business, Marketing, or a related field (postgraduate preferred)
* Ability to cultivate client relationships and manage high-level negotiations
* High commercial acumen and strong client relationship skills
* Deep understanding of public procurement and compliance frameworks
* Excellent communication, negotiation, and stakeholder engagement skills
* Defence security clearance (NV1 or ability to obtain)
* Leadership skills that foster psychological safety, inclusiveness, and a culture of innovation, resilience, and strategic vision.
Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.
We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.
We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.
By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.
Impact a better future at Serco.