Job DescriptionJob DescriptionWe are seeking an enthusiastic and energetic HVAC Dispatcher/Customer Service Representativeto efficiently manage and coordinate our team of HVAC technicians. The ideal candidate will have a positive personality and excel in customer service, ensuring that our clients receive timely and effective HVAC solutions.Schedule: Monday to Friday, 8:00 AM to 5:00 PM, and some Saturdays.Responsibilities:● Schedule and dispatch HVAC technicians to service calls and installations● Communicate with customers to confirm service calls and provide updates● Monitor technician progress and adjust schedules as necessary● Maintain accurate records of service calls, customer interactions, and technician reports● Place orders for parts● Communicate with technicians and vendors● Collaborate with the customer service team to address client inquiries and concerns● Utilize dispatching software to optimize scheduling and resource allocationBenefits:● 401(k)● 401(k) matching● Dental insurance● Health insurance● Life insurance● Paid time off● Vision insurance● Opportunities for professional growthOur work environment includes:● Modern office setting● Casual work attire● Fast paced environmentQualifications:● Strong customer service skills with a patient and empathetic approach● Excellent communication skills and a positive, adaptable attitude● Ability to solve problems on the spot and keep operations running smoothly● Minimum of 3 years experience with dispatching or customer service is required● Proficiency working with computer systems● Familiarity with HVAC industry practices.Company DescriptionIn business for over 57 years providing quality and friendly service to our customers.Company DescriptionIn business for over 57 years providing quality and friendly service to our customers.
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