Location: Sydney Reports To: Executive Assistant to SVP, MD AuPAC (Indirect: Director of Operations) Role Purpose Provide essential business and office/facility support to ensure smooth functioning of the Sydney Support Centre and Operations team. This role manages systems, processes, and platforms, coordinates end-to-end office operations, and supports data analysis, reporting, and project delivery to enhance efficiency and compliance for both corporate and hotel operations. Key Responsibilities Provide administrative assistance to the Director of Operations (travel, visas, expenses, diary management, document preparation). Prepare accurate forecasts and complete monthly reporting requirements. Support GM onboarding and recruitment coordination. Research, compile, and analyze data; prepare reports and presentations using spreadsheets and graphics. Coordinate with hotels and corporate departments for operational processes. Manage special projects, timelines, and status updates. Maintain operational registers and databases (GM lists, mailing lists, contacts). Organize monthly meetings (e.g., GM cascade calls) and record meeting minutes. Develop and refine business processes for efficiency improvements. Handle reception duties, visitor management, and incoming calls professionally. Manage meeting room bookings, catering logistics, and office supplies (stationery, food & beverage). Oversee mail and courier services. Support onboarding of new hires and maintain SharePoint/internal platforms. Liaise with building management for maintenance, security, and compliance. Administer security passes and maintain safety records (First Aid kits, Fire Warden duties). Manage invoicing for office services in line with company policies. Coordinate office initiatives and events. Qualifications & Skills Education: High School Certificate or equivalent; formal administration qualification preferred. Excellent command of English, typing, and correspondence drafting. Experience: 1-2 years in administrative/reception roles or related experience; 2-3 years in functional coordination support. Technical Skills & Attributes: Strong PC skills (Microsoft Word, Excel, PowerPoint). Excellent interpersonal and communication skills; comfortable interacting at all organizational levels. Highly organized, detail-oriented, and proactive with strong time management. Ability to work independently, maintain confidentiality, and stay calm under pressure. Good problem-solving skills and stakeholder communication. At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You'll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG. Over recent years, we've transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That's why here at IHG, we give our colleagues flexibility and balance - working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that's why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.