Overview
Our client is a Trustee service who provide a financial decision-making advocacy, dedicated to safeguarding the rights, interests and wishes of its customers.
The Role
A Customer Support Consultant is responsible for assessing and fulfilling financial management of their customers needs by applying knowledge, empathy and professionalism. As the direct point of contact for customers through inbound and outbound calls, you will resolve enquiries for, and make decisions with, customers who do not have the capacity to manage their own financial and legal affairs.
High volume contact centre – extensive telephone interactions with customers
You will ensure that the customers experience a smooth and efficient service
You will be approachable and empathetic, focusing on achieving a first contact resolution
Strong attention to detail, accountable with good problem solving capabilities
Must be resilient due to customers who at times may be distressed or upset
Collaborative team player – supportive of others
Able to multi-skill whilst working effectively in a fast-paced environment with competing priorities
Confident working across multiple systems
You will deal with complex and emotive situations and behaviours including customer aggression in providing services to members of the community who are experiencing vulnerability or grief. We encourage you to consider your personal resilience, and the self-care regime and coping strategies you\'ll employ as we value your mental health and want you to thrive in this rewarding role.
Due to the nature of the role and the possibility of extension you must be a Permanent Resident or Australian Citizen -
we will not be progressing applications holding a Working Holiday Visa.
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