Are you the go-to person for untangling resourcing chaos and bringing calm to the creative storm?
Job Description
We're looking for a highly organised and people-first Senior Resource Manager to lead resource planning across a dynamic, multi-client agency environment.
This is a pivotal operations role where you'll be the connective tissue between project teams, creative leads and agency leadership, ensuring people are in the right place, at the right time, with the right tools to succeed.
What you'll be doing :
* Overseeing agency resource planning and allocation across multiple accounts
* Collaborating with department leads to balance project needs and staff availability
* Anticipating bottlenecks, shifting priorities, and resolving resourcing challenges
* Acting as the key point of contact for internal teams when it comes to all things resourcing
* Reporting on capacity, utilisation and workflow efficiency to support better decision-making
* Empowering staff to navigate processes confidently through clear communication and support
* Supporting workforce planning and long-term forecasting alongside agency leadership
* Contributing to a positive agency culture by keeping both people and performance in mind
Desired Skills and Experience
About you :
5+ years' experience in resource or traffic management within an agency or creative environment
Excellent communicator and relationship builder across all levels
Strategic mindset, able to zoom out to spot patterns and plan ahead
Calm under pressure and solutions-focused when things get messy
Highly organised and tech-savvy, with experience using resource / project management tools
Passionate about improving how creative teams work
What's in it for you?
* Autonomy and ownership in a key operational role
* Work across exciting clients and creative projects
* A supportive team that values collaboration and transparency
* A fast-paced, people-first environment that rewards initiative
* Hybrid flexibility and strong work-life balance
If you're ready to make a big impact behind the scenes, streamline chaos into clarity, and champion a more empowered, efficient agency culture—we'd love to hear from you.
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