Service Administration Manager Western Sydney Circa $115,000 Superannuation The Company This organisation is a recognised leader in the services industry, known for delivering reliable solutions to a wide range of clients across Australia. With a strong reputation for quality, compliance, and service excellence, the business continues to grow while maintaining a clear focus on customer satisfaction, operational efficiency, and workplace safety. The Role This is a key leadership position leading the Sydney Billing and Contracts Data Integrity teams, ensuring accurate invoicing and efficient contract setup. Reporting directly to the National Service Delivery Manager, you’ll work closely with Service and Sales departments to support the full-service job lifecycle, from job costing to onboarding new contracts, while maintaining ERP data integrity. Key Responsibilities As the Service Administration Manager, you will: Lead and mentor the Billing & Contracts team, driving high-quality service and admin support Oversee day-to-day operations, ensuring team KPIs are met (invoicing, job costing, complaint resolution, etc.) Oversee recruitment, onboarding, training, and ongoing coaching Implement and refine administrative systems and processes to enhance operational effectiveness Manage complex billing for strategic clients and ensure monthly billing targets are achieved Maintain data accuracy in maintenance contracts, including asset variations and pricing updates Support continuous improvement projects and process efficiency initiatives Participate in local senior leadership team meetings when required Train and develop staff, conduct reviews, and foster a collaborative, high-performing team culture Collaborate with Regional leadership and present insights at leadership meetings The Candidate You’re an experienced administration or service delivery professional with a strong background in billing, contracts, and team management. You enjoy building capable teams, improving processes, and working collaboratively with senior stakeholders. To be successful, you’ll bring: Solid administration/service delivery experience, ideally within a service-based industry. Strong leadership skills with a track record of leading and developing high-performing teams A proven track record in billing management, contract administration, and data analysis. Excellent organisational and problem-solving abilities A strong background in driving process improvement, increasing operational efficiency High attention to detail and data accuracy Confidence with ERP systems and process improvement Exceptional communication skills and a customer-centric mindset Benefits Competitive salary package (circa $115,000 superannuation) A leadership role within a respected national organisation. Career development opportunities and support for professional growth. A collaborative and supportive team culture. The chance to make a meaningful impact in driving service delivery excellence. On-site Parking Please reach out to Senior Consultant Dalia Chamaa for a confidential chat. Mobile: 0455 527 488 dchamaa@elementsrecruitment.com.au www.elementsrecruitment.com.au At Elements Recruitment we exist to help people find the right place and help businesses grow with the right people. That’s why we welcome candidates from all walks of life and offer adjustments if needed. If there’s anything we can do to make the recruitment process more comfortable or accessible for you let us know.