OverviewMediaForm is the market leader in commercial IT supplies and print solutions.
We are looking for a full-time Printer Technician to join our growing team.
Specialising in the IT space delivering excellent service and solutions from all the major IT vendors; HP, Lexmark, Brother and more, through to different B2B industry verticals.Monday - Friday, 8:30am - 5:00pmClayton (Melbourne, VIC) locationWork for an established and fast growing Australian I.T. company
ResponsibilitiesPredominately repairing and configuring printers through on the road servicing/ at customer sites within the VIC Metro location and surrounding areas.Providing high level customer service and technical support to existing customers and incidents.Ensure that SLAs (Service Level Agreements) are met.Delivering quality work for scheduled pre and post-sales support to our customers.Responsible for maintaining and completing allocated tickets and tasks assigned via ticketing system.Working as an authorised warranty repairer for HP, Lexmark and Brother.Acquiring and learning, building your knowledgebase on our products, services and the MediaForm ethos.MUST have some experience in printersExcellent interpersonal and communication skillsHighly and self motivatedMust be proactiveGood time management and analytical skillsAble to work independently and in a team environment
Qualifications and applicationYour application will include the following questions:How many years' experience do you have as a Printer Technician?
Which of the following statements best describes your right to work in Australia?
Do you have customer service experience?
Do you have a current Australian driver's licence?
To help quick track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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