Job Description
We are seeking a skilled and customer-focused individual to join our team as a Customer Service Agent. As a key member of our branch network, you will play a vital role in supporting our customers by providing exceptional service and support.
As a Customer Service Agent, your primary responsibility will be to answer customer calls and provide assistance with inquiries and issues. You will also be responsible for liaising with our operational network to resolve any logistical or administrative matters that may arise.
Our ideal candidate will have a passion for delivering outstanding customer experiences, with excellent written and verbal communication skills. You will be proactive, adaptable, and able to work effectively in a fast-paced environment.
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Requirements
To succeed in this role, you will need:
* Excellent customer service skills and a strong focus on delivering exceptional experiences
* Strong written and verbal communication skills, with the ability to articulate complex information clearly and concisely
* Problem-solving skills and the ability to think critically and creatively
* Ability to work effectively in a team environment and build strong relationships with colleagues and stakeholders
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Benefits
We offer a range of benefits to our employees, including:
* Competitive salary and profit-sharing scheme
* Comprehensive training and development opportunities
* Extensive career progression and internal transfer opportunities
* Staff discount rates on our hire gear
* Access to our employee benefits program, including discounts on insurance, eye care, travel and more
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About Us
We are a leading equipment hire company with a strong reputation for delivering exceptional service and support. Our values are at the heart of everything we do, and we are committed to creating a workplace culture that is inclusive, supportive and rewarding.
If you are passionate about delivering outstanding customer experiences and want to join a dynamic and supportive team, please apply today.