Are you looking for a challenging and rewarding career opportunity? Do you want to be part of a dynamic team that supports the development and delivery of financial services and loyalty programs?
We are seeking an experienced Commercial Operations Manager to join our team. As a key member of our operations team, you will play a critical role in supporting the operational delivery of our Financial Services and Loyalty divisions.
Job Description
* Servicing the Financial Management: You will support the financial management of the Financial Services and Loyalty divisions by managing and coordinating invoices, accruals, budgeting and forecasting.
* Operational Delivery: You will support the operational delivery of Loyalty and Financial Services programs, products and services.
* Reporting and Analysis: You will create, analyse and disseminate reporting on key performance metrics for Loyalty and Financial Services Programs, Products and Services to key internal and external stakeholders.
* Supplier Management: You will manage relationships with key operational suppliers including key Loyalty and Financial Services manufacturing and system partners, Customer Service Centre partner, key payment partners and Myer Credit Card partner.
* Customer Contact Experience: You will manage and coordinate the end-to-end customer contact experience journey for Loyalty and all Financial Services Programs, Products and Services in partnership with the Myer Experience Centre partner and the internal Business Relationship Manager.
* Project Coordination: You will coordinate and manage key Loyalty and Financial Services projects and initiatives ensuring these are delivered within required timeframes and budgets, while ensuring operational aspects are considered and actioned.
* Continuous Improvement: You will drive a continuous improvement plan through analysing, optimising and actioning key customer and performance insights to drive optimisation and efficiency across core operational aspects of Financial Services and Loyalty portfolio.
Required Skills and Qualifications
* Financial Acumen: You have sound customer and analytical skills with strong Financial acumen.
* Excel Proficiency: You have intermediate proficiency in Excel to create and execute financial reporting dashboards, budgeting, forecasting and invoice management.
* Stakeholder Management: You have effective stakeholder and third party vendor management skills, including experience in managing operational service providers including external call centres, IT service providers and manufacturing partners.
* Communication and Collaboration: You have outstanding communication and collaborative skills with the ability to build and maintain positive, productive relationships with key stakeholders.
* Project Management: You have experience in developing, managing and delivering operational projects with internal and external stakeholders.
* Journey Mapping: You have experience in journey mapping and communication planning.
Benefits
* Generous Discounts: You will receive generous team member discounts on all Myer products.
* Lifestyle Leave: You will have access to lifestyle leave and volunteer leave - arrange work around your life, not life around work.
* Supportive Team: You will have a supportive leadership and team network to set you up for success.
* Career Growth: You will have career growth and succession opportunities across the business.
About You
We want to hear from you if you are passionate about delivering exceptional customer experiences and have the skills and expertise to make a real difference in our business.
Please submit your application today!