Make a Lasting Impact with Impact Care Solutions Impact Care Solutions provides therapeutic, child-safe support to young people in Out-of-Home Care (OOHC) who have experienced trauma, abuse, or neglect. Our focus is practical, trauma-informed care that supports safety, stability, and long-term outcomes. We are seeking Full-Time, Part-Time and Casual Therapeutic Care / Youth Workers to join our residential care programs. Why You’ll Love It ✅ Meaningful work with young people who genuinely need steady, skilled support ✅ Training and development in trauma-informed care, behaviour support, and crisis response ✅ Supportive leadership with clear expectations and accessible guidance ✅ Flexible rostering across a 24/7 program ✅ SCHADS Level 3 pay ✅ Salary packaging available for permanent roles ✅ Casual Loading available for casual roles The Role You will provide trauma-informed, strengths-based care to young people living in residential OOHC. This includes: Building safe, consistent, and trusting relationships Supporting daily routines, community access, and life skills Implementing positive behaviour support and de-escalation strategies during periods of distress, including aggression or sexualised conduct Working collaboratively within a therapeutic care team Participating in rotating shifts, including days, supports, awakes, weekends and sleepovers What You’ll Bring Experience supporting young people with trauma, high needs, or challenging behaviours Strong understanding of trauma-informed, strengths-based, and neuro-affirming practice Demonstrated ability to remain calm and effective in crisis situations Confidence with documentation, communication, and compliance requirements Cultural competence and the ability to work respectfully with young people from diverse backgrounds, including CALD communities Minimum 2 years’ experience in OOHC or complex residential care Qualifications Certificate IV in Community Services, Youth Work, Child, Youth and Family Intervention, or related field (or higher) Mandatory Requirements Current NSW Working With Children Check NDIS Worker Screening Clearance (or willingness to obtain) Residential Care Workers Register Unrestricted Australian Driver Licence Willingness to complete police and probity checks Why People Stay at Impact People stay at Impact because roles are clearly defined, leadership is accessible, and expectations are realistic and defensible. We prioritise safe care for young people and sustainable workloads for staff. Child Safe & Inclusive Employer Impact Care Solutions is committed to child-safe and culturally safe practice. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples and people from diverse backgrounds. Ready to Apply? Applications are assessed as they are received. Please note: If shortlisted, our recruitment team will contact you directly. At this stage, we are unable to reply to phone enquiries regarding applications. For questions, email recruitment@impactcare.org.au IMPORTANT INFORMATION This role is open to Working Holiday Maker (417/462) visa holders for casual positions only. Positions at Impact Care Solutions involve disability and therapeutic support services, which fall within the disability care critical sector. Under current Department of Home Affairs arrangements, this work may be exempt from the 6-month employment limitation, subject to the visa holder meeting all visa conditions and the role remaining within the scope of disability care. Ongoing employment for WHM visa holders is subject to Department of Home Affairs requirements and operational needs.