Role Overview
The Salesforce Administrator plays a crucial role in delivering shared platform services to various clients and clubs. This includes working with internal delivery teams, stakeholders, and partners on requirement collections, solution design, build, implementation, and support of industry CRM solutions.
Key Responsibilities
* Engage with stakeholders to understand problems and identify use cases for enhancements.
* Run workshops for detailed requirements gathering and documenting.
* Identify gaps between current and future state processes, impacts of different solution approaches within and outside scope.
* Design solutions that fulfill business requirements and processes.
* Solutioning with consideration to current tech and data landscape and in line with long-term strategy.
* Conduct solution playbacks to tech teams and business stakeholders.
* Provide solution estimate and phasing based on resources and dependencies.
* Collaborate with delivery team and stakeholders through different stages of delivery.
* Hands-on solutions building with quality and efficiency, including robust testing and roll out.
* Document solution design details such as process mapping, data mapping and ERD.
* Support production issues and requests, creating Standard Operating Procedures.
* Engage with users and stakeholders on supporting current solutions and functionalities, providing training and collaborations for feedback.
* Contribute to CRM team change reviews, improve governance and best practice standards.
* Assist with Salesforce major release cycles and installation of applications' new package releases.
* Supporting ad hoc operational tasks such as bulk data query or update requests.