Job Title: Vic Scheduling Supervisor
Description
We are seeking a State Scheduling Team Leader to oversee the daily operations of our service department's scheduling function. Leading a team of six schedulers, you'll ensure smooth coordination, optimal resource allocation, and exceptional service delivery across the state. This is a full-time role based in premium offices.
Key Responsibilities:
1. Lead, mentor, and support a team of scheduling professionals to ensure efficient, high-quality service delivery.
2. Oversee the scheduling and allocation of resources to meet customer needs and maintain service level agreements.
3. Monitor and refine scheduling processes to drive productivity and enhance customer satisfaction.
4. Create a positive, collaborative team culture through coaching, feedback, and continuous development.
5. Work closely with cross-functional teams to enable a unified, customer-focused approach to service delivery.
6. Identify opportunities to improve processes, streamline operations, and elevate the customer experience.
Requirements
* Significant experience in a scheduling leadership role, ideally within a service-based environment.
* Prior experience hiring, onboarding, conducting performance reviews, and managing disciplinary matters when required.
* Strong capability in tracking and analysing scheduling KPIs, with the ability to report insights to senior leadership.
* Proficiency with scheduling systems and advanced Microsoft Excel skills.