Technical Support Specialist
The ideal candidate will possess strong technical expertise and excellent communication skills to provide exceptional customer support. This role involves resolving complex technical issues, collaborating with cross-functional teams, and leveraging troubleshooting tools to deliver timely and effective solutions.
Key Responsibilities:
* Solve customer technical problems through thorough investigation and resolution.
* Develop and share knowledge with peers to enhance team capabilities.
* Enhance technical proficiency through training and readiness programs.
* Elevate product quality by identifying and escalating potential defects.
Requirements:
* Minimum 3 years of experience in technical support or a related field.
* Strong understanding of cybersecurity concepts and technologies.
* Troubleshooting skills for scanning and performance issues.
* Aptitude for analyzing alerts and incidents.
Preferred Qualifications:
* Bachelor's degree in Computer Science or a related field.
* Experience with Microsoft Defender for Endpoint and Defender AV on Windows client/server.
This is an exciting opportunity for a motivated and detail-oriented individual to make a meaningful impact in our organization.